Deutsche Bank Expands Customer Inquiry System
Deutsche Bank has launched a new solution for financial institutions that provides access to historical payment information in both US Dollar and Euro via the Internet. The enhanced customer inquiry system, db-cinq, will provide multi-national clients with broader access to historical transaction and investigative data from their own accounts. Deutsche Bank said that clients could leverage db-cinq to create and research queries online, including new, pending and resolved transactions; responses are provided promptly. In addition to faster inquiry resolution, db-cinq offers extensive online help and optional e-mail notification in a secure environment. Deutsche also announced that Indonesian mobile communication operator PT Satelit Palapa Indonesia will use the Bank’s business-to-business electronic bill presentment and payment (EBPP) solution, db-eBills.