Banks Must Add Value to Payments Environment, Claims Report
Banks must wrap new value around transaction services or lose revenues and margin, according to a case study by Financial Insights. The report, which focuses on the web-based accounts receivable strategy of ABN AMRO’s Services Company, also claimed that the Web will become a centerpiece for accounts receivable service delivery in coming years. The case study examines ABN AMRO’s primary customer research findings and considers issues of vendor selection, features, and the implementation timeline. The study also investigates the impact of check truncation and check conversion initiatives and the service strategies of ABN AMRO’s CashPro Web accounts receivable module.