More NewsAWD in Germany Deploys S1 Enterprise Call Centre

AWD in Germany Deploys S1 Enterprise Call Centre

AWD Deutschland GmbH, Germany’s largest independent financial advisor with operations in 11 countries across Europe, has implemented S1 Enterprise Call Centre from S1 Corporation. The move aims to improve sales and service for AWD’s customers in Germany. Designed to significantly improve workflow for customer requests, reduce customer wait times, and improve consistency in data capture, S1 Enterprise Call Centre enables AWD to deepen relationships with customers, improve customer loyalty, and increase revenue. S1 Enterprise Call Centre replaces multiple systems used by customer service agents in AWD’s Hanover customer service centre with a single, easy-to-use application that integrates information from numerous communication systems and data sources. “The core challenge in AWD’s service centre was dealing with disparate information about customers and our interactions with them,” said Jens Marquardt, head of AWD’s Hanover customer service centre. With S1 Enterprise Call Centre, AWD gains a centralized relationship management system that enables a comprehensive view of the customer, consistent customer contact history, and support for true multi-channel integration to optimize business processes based in the service centre.

Related Articles

Infosys Finacle to power Santander UK’s international cash management system

More News Infosys Finacle to power Santander UK’s international cash management system

3w The Global Treasurer
Preparing for GDPR? Here’s four things to consider

More News Preparing for GDPR? Here’s four things to consider

4m Elliott Wiseman
Cash flow in focus for investors

Cash Management Cash flow in focus for investors

5m Conor Deegan
Treasury TV: Karen Pugsley, Domino's Pizza Group

More News Treasury TV: Karen Pugsley, Domino's Pizza Group

5m Victoria Beckett
Treasury TV: Yeng Butler compares US and European MMF reforms

Compliance Treasury TV: Yeng Butler compares US and European MMF reforms

5m Victoria Beckett
Treasury TV: Tim de Knegt, The Port of Rotterdam

10 Minutes With The Treasury Treasury TV: Tim de Knegt, The Port of Rotterdam

5m Victoria Beckett
Banks are selling clients short with short dated cash deposit U-turns

Banking Banks are selling clients short with short dated cash deposit U-turns

5m Victoria Beckett
What does sterling’s Brexit boost mean for UK manufacturers?

More News What does sterling’s Brexit boost mean for UK manufacturers?

6m Tasja Botha