Pegasystems Offers Alternative for Oracle-Siebel Combination
Pegasystems has announced its SmartBPM alternative, Pegasystems’ Customer Process Manager (CPM) framework, to address the uncertainties arising from the acquisition of Siebel by Oracle Corporation. “We know the confusion and uncertainty which can arise when one software vendor acquires another, and we stand ready to quickly address the needs of companies caught in the middle,” said Jay Sherry, VP marketing and BPM solution development. According to Pegasystems, Customer Process Manager has a range of intelligence to tackle customer service challenges, on a platform proven to scale to tens of thousands of concurrent users and tens of millions of daily business operations. The company says that, with packaged capabilities that drive customer interactions based on enterprise intentions and automate and orchestrate service requests across departments and communication channels, Pegasystems’ Customer Process Manager framework supports growth, productivity and compliance needs of enterprises worldwide.