Voxalis Upgrades With CTI Group's Call Recording Service
Voxalis has signed an agreement to implement and utilise CTI Group’s ‘SmartRecord IP’ solution. This upgrades the provider’s existing suite of CTI Group’s solutions already being used and allows the company to offer its SME customers an FSA compliant call recording service. Coming in a white-label fashion, the carrier grade call recording platform integrates into Voxalis’ network, is installed remotely and sits on the service provider’s hardware. Voxalis can now offer services to its SME customers requiring high quality IP telephony. Already a user of CTI Group’s integrated package of IP call management software, ‘Empulse’, Voxalis required a more comprehensive solution to supply its customers with call recording and monitoring options on its IP networks inline with FSA regulation. With the onset of regulation next year this capability has become a growing necessity for a wide range of businesses.