Fiserv Upgrades Biller Direct HV
Fiserv has enhanced Biller Direct HV to enable billing organisations to offer their customers mobile alerts, real-time access to account information and immediate payment capabilities. Biller Direct HV allows consumers to view and pay bills directly at the website of the company with which the consumer has a relationship. This hosted service can enable billing companies to integrate electronic billing and payment (EBP) services into their websites, retaining complete control and flexibility over the bill presentation and consumer experience, while Fiserv manages the operational complexities associated with the delivery and payment processes.
New capabilities include:
“Online bill payment transactions continue to grow at an annual rate of 22%, and the biller direct channel remains an extremely important component of a billing organisation’s electronic payments strategy,” said Jennifer Roth, research director, Global Payments, TowerGroup. “Given current economic conditions, outsourcing services such as electronic billing and payment is often a smart move as it allows companies to focus on their core competencies while reducing back office processing costs.”