American Express has announced several senior leadership and organisational changes to position the company for growth during a time of change in the payments industry and take advantage of opportunities as the world economy comes out of the recession.
- The company’s global consumer, small business and network businesses will report to Edward Gilligan, vice chairman. Gilligan had previously led the global business-to-business group.
- A new global services organisation that includes company-wide customer service, technologies, operations, business processing and information management will report to Stephen Squeri, who has been promoted to group president. Squeri had been in charge of technologies and corporate development.
- A new enterprise growth organisation is being created to leverage existing assets, generate incremental fee revenue and drive the company’s entry into new payment areas and related businesses. A senior level executive from outside Amex is being recruited to head this organisation.
- Each of these executives will report to Kenneth Chenault, chairman and chief executive officer (CEO).
- With Gilligan taking on additional responsibilities, Anré Williams, president, global commercial card, and Charles Petruccelli, president, global business travel will also report to Chenault.
- Judson Linville continues as president and CEO, US Consumer Services, reporting to Gilligan. He is responsible for the consumer card, membership rewards and consumer travel businesses in the company’s largest market and for the prepaid card and travellers cheque businesses globally.
- In addition, Amex announced that president Alfred Kelly Jr has decided to leave the company early next year, to explore chief executive opportunities outside the company.