Metro Bank Uses Thales for In-store Card Issuance
Metro Bank has implemented Thales’s P3 solution, allowing the bank to deliver on its customer service promise by creating and issuing new bank cards on the spot. Thales P3 – personalisation preparation process – supports Verisoft’s InstantEMV application and the MagTek ExpressCardEMV to provide Metro Bank with what it needs to generate and manage the EMV cryptographic card data in-house and right out of the box.
With the implementation of this P3-supported solution, Metro Bank becomes the first financial institution in the UK with the ability to issue a new or replacement card to customers in-store on the spot, rather than the normal three to four working days required via the postal service.
“IT is a critical element in the delivery of customer service. Thales P3 enables us to issue a customer with a new or replacement card on the spot,” said Craig Donaldson, chief executive officer (CEO) at Metro Bank.