National Grid Customers to Receive Bills at Financial Institution Websites
National Grid, an international energy company, has expanded its electronic bill (e-bill) offerings with e-Bill Distribution from Fiserv. Now, National Grid’s 3.3 million electricity customers and 3.4 million natural gas customers will have access to secure e-bills if they bank with one of the 3,000 national and local financial institutions in the Fiserv network. By offering e-bills National Grid is meeting customers at their payment point of preference, helping them better manage their daily financial tasks.
With an increasing number of consumers paying bills online at their bank or credit union website, the option to receive their bill at the same site is an added convenience. E-bills contain all the same information as traditional paper bills, are delivered directly to the online banking site and are stored there for 12 months or longer. Consumers who receive e-bills at their financial institution can view and pay all their bills in one place, alongside all their day-to-day financial information.
“Our customers are increasingly relying on e-billing and payment because it is fast, convenient and helps eliminate the clutter of paper-based statements,” said Jeff Martin, director, billing and systems at National Grid. “Delivering bills to financial institution sites is an important complement to our existing billing capabilities, and helps enhance customer satisfaction.”