More NewsFico Debt Manager Integrates with Mobile Services to Boost Collections Speed

Fico Debt Manager Integrates with Mobile Services to Boost Collections Speed

Fico, a provider of analytics and decision management technology, has released a new version of its Debt Manager platform for collections and recovery. The platform integrates with the Telrock mobile and digital payments application SmartCollect to increase the speed and efficiency of collections and improve the customer experience. Fico Debt Manager supports collections for credit cards, mortgages, secured and unsecured loans, and checking-account overdrafts, and is also available in a preconfigured version known as Fico Debt Manager Live for rapid deployment.

Collectors are increasingly using mobile channels to communicate with customers. Among Telrock’s lending clientele, 40% of borrowers who were contacted through a mobile service paid directly via mobile within 30 minutes of receiving the alert, and 80% paid within 48 hours. Debt Manager provides communication with customers via SMS and other mobile and digital channels.

“We chose Debt Manager Live because we can implement the system faster, and use the preconfigured strategies to immediately differentiate customer treatment based on their needs. We believe this tailored approach will support customers and provide better results for both parties,” said Anthony Travagline, head of collections at EnterCard, a Nordic credit card company that serves Sweden, Denmark and Norway. “The integration with Telrock’s mobile services was also an important factor, since it will allow our customers to have input on preferred communication channels while simplifying their ability to make payments or set up payment plans. By leveraging technology our intent is to make interaction easier for our customers through their mobile devices and computers. We can also improve our resource allocation, by automating more routine customer contacts and focusing our collectors on those cases that require a special touch.”

Related Articles

Preparing for GDPR? Here’s four things to consider

More News Preparing for GDPR? Here’s four things to consider

2m Elliott Wiseman
Cash flow in focus for investors

Cash Management Cash flow in focus for investors

3m Conor Deegan
Treasury TV: Karen Pugsley, Domino's Pizza Group

More News Treasury TV: Karen Pugsley, Domino's Pizza Group

3m Victoria Beckett
Treasury TV: Yeng Butler compares US and European MMF reforms

Compliance Treasury TV: Yeng Butler compares US and European MMF reforms

3m Victoria Beckett
Treasury TV: Tim de Knegt, The Port of Rotterdam

10 Minutes With The Treasury Treasury TV: Tim de Knegt, The Port of Rotterdam

4m Victoria Beckett
Banks are selling clients short with short dated cash deposit U-turns

Banking Banks are selling clients short with short dated cash deposit U-turns

4m Victoria Beckett
What does sterling’s Brexit boost mean for UK manufacturers?

More News What does sterling’s Brexit boost mean for UK manufacturers?

4m Tasja Botha
FX for corporates: 5 best practices for treasurers

Economy FX for corporates: 5 best practices for treasurers

4m Mateo Graziosi