HSBCnet, a global online banking solution from HSBC, has maintained its position as one of the leading electronic banking platforms for corporate and commercial clients globally, according to results of the 2010 Greenwich Associates Online Services Benchmarking study.
The study ranks HSBCnet in the top spot among global banks in the areas of usability/ease of use and integration/organisation, while demonstrating ‘best of breed’ features in the areas of look and feel, cross-product integration and transaction search/item inquiry. HSBCnet outperforms the peer group on more than half of the evaluation factors, with improvements noted by Greenwich Associates since 2008 in the areas of online help/support, education/training, security features and user authentication.
“The internet is emerging as the dominant service channel for corporate and commercial clients across a range of businesses,” said Marc Harrison, a Greenwich Associates consultant and programme manager for the online services benchmarking study. “HSBC’s ClientSphere workflow tool shows expected timelines and who is responsible for each service request – this information is fully integrated into HSBCnet and is clearly a competitive differentiator for HSBC.”
The 2010 Greenwich Associates Online Services Benchmarking study evaluated 19 leading banks and three vendor white label platforms, examining more than 1,100 evaluation sub-criteria within 43 factors.