Industry SectorsConsumer/RetailGartner: Five high-priority changes to meet data protection challenge

Gartner: Five high-priority changes to meet data protection challenge

The group predicts that more than half the companies affected by Europe’s GDPR will not be in full compliance with the rules after it takes effect next May.

The European General Data Protection Regulation (GDPR) will have a global impact when it goes into effect on 25th May, 2018, but more than 50% of companies affected by the GDPR will not be in full compliance with its requirements after the deadline, predicts Gartner.

The IT research and advisory group comments that the GDPR replaces the Data Protection Directive 95/46/EC and is designed to support the single market, to harmonise data privacy laws across Europe, to protect and empower European Union (EU) citizens’ data privacy and reshape the way organisations approach data privacy for EU citizens wherever they work in the world.

Gartner’s warning echoes a recent survey issued by Veritas Technology, which found companies in Europe, Asia and North America were concerned they wouldn’t meet the requirements of the new regulation in time for next May.

“The GDPR will affect not only EU-based organisations, but many data controllers and processors outside the EU as well,” said Bart Willemsen, research director at Gartner.

“Threats of hefty fines, as well as the increasingly empowered position of individual data subjects tilt the business case for compliance and should cause decision makers to re-evaluate measures to safely process personal data.”

Gartner recommends organisations act now to ensure they are in compliance when the regulation goes into effect, by focusing on five high-priority changes to help them to get up to speed with GDPR requirements.

  1. Determine your role under the GDPR
    Any organisation that decides on why and how personal data is processed is essentially a “data controller”. The GDPR applies therefore to not only businesses in the EU, but also to all organisations outside the EU processing personal data for the offering of goods and services to the EU, or monitoring the behaviour of data subjects within the EU. These organisations should appoint a representative to act as a contact point for the data protection authority (DPA) and data subjects.
  2. Appoint a data protection officer
    Many organisations are required to appoint a data protection officer (DPO). This is especially important when the organisation is a public body, is processing operations requiring regular and systematic monitoring, or has large-scale processing activities.
    “Large scale” does not necessarily mean hundreds of thousands of data subjects.
  3. Demonstrate accountability in all processing activities
    Very few organisations have identified every single process where personal data is involved. Going forward, purpose limitation, data quality and data relevance should be decided on when starting a new processing activity as this will help to maintain compliance in future personal data processing activities.
    Organisations must demonstrate an accountable ground posture and transparency in all decisions regarding personal data processing activities. Outside parties must also comply with relevant requirements that can impact supply, change management and procurement processes.
    It is important to note that accountability under the GDPR requires proper data subject consent acquisition and registration. Prechecked boxes and implied consent will be largely in the past. A clear and express action is needed that will require organisations to implement streamlined techniques to obtain and document consent and consent withdrawal.
  4. Check cross-border data flows
    Data transfers to any of the 28 EU member states* are still allowed, as well as to Norway, Liechtenstein and Iceland. Transfers to any of the other 11 countries** the European Commission (EC) deemed to have an “adequate” level of protection are also still possible.
    Outside of these areas, appropriate safeguards such as binding corporate rules (BCRs) and standard contractual clauses (i.e., EU “Model Contracts”) should be used. EU-based data controllers should pay specific attention to new mechanisms under the GDPR when selecting or evaluating data processors outside the EU and ensure appropriate controls are in place.
    Outside of the EU, organisations processing personal data on EU residents should select the appropriate mechanism to ensure compliance with the GDPR.
  5. Prepare for data subjects exercising their rights
    Data subjects have extended rights under the GDPR. These include the right to be forgotten, to data portability and to be informed (for example, in case of a data breach). If a business is not yet prepared to adequately handle data breach incidents and subjects exercising their rights, now is the time to start implementing additional controls.

*Consequences of a Brexit are still unknown. Possibilities include the UK to receive a positive adequacy decision by the EC, or to be included as a European Economic Area (EEA) member.

**Currently the 11 countries are Andorra, Argentina, Canada (for commercial organisations), Faroe Islands, Guernsey, Israel, Isle of Man, Jersey, New Zealand, Switzerland and Uruguay.

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