HSBC extends virtual platform for business borrowers to North America
The HSBC LinkScreen technology platform has proved successful with UK business customers and is being extended to the US and Canada, Mexico, France and Hong Kong.
The HSBC LinkScreen technology platform has proved successful with UK business customers and is being extended to the US and Canada, Mexico, France and Hong Kong.
After successful deployment in the UK, HSBC is rolling out its virtual platform, LinkScreen, to business customers in Mexico and the USA. The bank said that LinkScreen enables it to provide business customers with the key elements of a traditional face-to-face meeting from the comfort of their office.
“Feedback from customers in the UK has been remarkable, with average customer satisfaction scores of around 90%,” said Richard Davies, global head of propositions, HSBC Commercial Banking. “We are particularly excited to launch the solution in Mexico and the USA where customers can be spread across a large geographic area. HSBC will launch the platform in France, Canada and Hong Kong by the end of September.”
LinkScreen’s customised platform, developed with customer experience technology provider Vizolution, gives customers the ability to share, download, electronically sign and send documents through a secure, shared-screen digital platform. Customers are able to speak to their banking representative at the same time in order to review or complete an application. It significantly reduces the amount of time it takes for customers to complete trade finance, receivables finance and business loan applications. In some instances, the application can be completed and access to funds gained the next business day.