Revolutionising the customer experience in Business Banking

Today successful business have one thing in common: they are platform-based. Take a look at the likes of Netflix, Uber, Amazon, they are indisputable leaders based on their consistent ability to create value for the customers leveraging a platform model. Unsurprisingly, other sectors have taken note, not least the banking industry, which has realised that with increased pressure to drive profits, they, too, must look to the platform model and embrace digitalisation to better engage with their customers.

Among other issues, there is the need to tackle challenges from digital onboarding to payments, real time view of cash positions, as well personal relationship management and liquidity management. With the increased demand for digitalization, banks have accelerated their innovation programs which in turn led them further towards platform-based solutions. As a result, banks need to evaluate their digital transformation priorities and the impact this has on their operations and infrastructure.

Explore how to create value for your customers through platform-based banking, hear from industry leaders including Barclays, Santander, Lloyds Banking Group, and more, and embrace digitalisation by downloading this report, created in partnership with Backbase.