CGI TRANSACTION BANKING SURVEY 2023

Welcome to the Future of Transaction Banking: Insights from the CGI Transaction Banking Survey 2023

Foreword by Andy Schmidt, Vice-President and Global Industry Lead – Banking, CGI

Introduction:

The 2023 CGI Transaction Banking Survey, conducted by The Global Treasurer, shows a dynamic landscape with opportunities and challenges. This in-depth analysis explores how corporate treasurers and their banking partners are adapting to shifting market dynamics, embracing innovation, and forging strategic partnerships to build thriving treasuries.

Key Findings:

• Multi-Bank Ecosystems: Gone are the days of sole providers. Corporates are embracing a “best-of-breed” approach, seeking expertise from multiple banks and service providers to address specific needs.
• Cost Under the Microscope: In a climate of rising interest rates, cost optimization is paramount. Corporates are reassessing their relationships with banks, prioritizing stability, reputation, and cost-effectiveness.
• The Real-Time Imperative: Payments and cash management remain a battleground for competitive advantage. Corporates demand real-time accessibility, visibility, and frictionless cross-border transactions.
• Portal Revolution: Banks are preparing for the future, developing unified portals offering multiple services and seamless API integration for streamlined access and automation.
• Customer-Centricity Reigns Supreme: Superior customer experience is no longer a bonus, it’s a prerequisite. Banks are prioritizing personalized solutions and responsive support to cultivate lasting partnerships.
• Collaboration: The New Mantra: Recognizing the limitations of in-house resources, banks are actively exploring collaborations with third-party FinTechs and service providers to enhance their offerings and deliver innovative solutions.

AI: The Emerging Silver Bullet?

While AI holds immense promise for cost reduction and operational efficiency, the survey reveals cautious optimism. Corporates and banks alike recognize the potential, but emphasize the need for responsible implementation and reliable partners to navigate the complexities of this emerging technology.

CGI: Your Partner in Building a Future-Proof Treasury

As a global leader in consulting, systems integration, software, and managed services for banks, CGI is uniquely positioned to guide you through this transformative landscape. Download the full report to dive deeper into the survey findings and discover how CGI can help you:

• Optimize your treasury operations with cutting-edge technology and expert guidance.
• Forge strategic partnerships with the right banks and service providers.
• Implement innovative solutions like real-time cash management and AI-powered automation.
• Deliver exceptional customer experiences that foster long-term relationships.

Download the report to know the findings.

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2022 Report: CGI Transaction Banking Survey 2022 – The Global Treasurer

2022 webinar: Banking technology trends: Imperatives for improving transaction banking | Contentive (livestorm.co)

2023 webinar link: Transaction Banking: Trends and Insights for 2024 – in conversation with CGI | Contentive (livestorm.co)