Transaction Banking Survey 2019

For the seventh consecutive year, The Global Treasurer’s Transaction Banking Survey, sponsored by CGI, offers critical insight into the corporate-to-bank relationship.

The survey – which was sent to The Global Treasurer’s corporate practitioner subscribers and banking services providers – serves to better understand attitudes and emerging trends in banking services and also to identify how banking services are meeting the needs of finance professionals. Every year the survey produces a number of interesting and insightful results – and this year is no different.

This year’s data highlights a number of key areas in which corporates and banks have phenomenally different expectations of one another – and client satisfaction amongst corporate treasurers appears to have sunk to an all-time low. For the first time since this survey began, satisfaction with main banking services providers has dropped below 50%, which is likely part of the reason we’re seeing a sharp increase in the number of corporates reviewing their bank relationships.

Another key challenge for banks is the increasing market presence of non-bank providers offering corporates a number of key services – with a large proportion of corporate treasurers telling us they would consider outsourcing functions like supply chain finance and payments to non-banking fintechs.

In addition, the report highlights:

• A pent-up demand for digital, ‘best-in-class’ products,
• Demand for real-time products and services from banking partners
• A strong desire for single bank portals capable of accessing multiple services and even multi bank portals
• As expected, open banking and APIs look like a total game changer

As this report discusses, despite these challenges, there are a lot of positive notes and lessons to take away, and tremendous business and customer opportunities for banks in the year ahead.

Read about these opportunities and challenges, and a lot more by downloading The Global Treasurer’s Transaction Banking Survey 2019 today.

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